Any products that are delivered to you that are unsatisfactory must be immediately reported to the farmer. If the farmer determines the good is unsalable the item will either be replaced or you will receive a credit for the item. You may use our Contact Us form to communicate any problems with your order.
All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely.
Refunds on subscriptions will not be given except for in special circumstances that have been discussed with and cleared by the farmer.
If there is a remaining store-credit balance on your account at the end of the subscription period you will not be refunded. These credits may be put toward another store purchase; if the remaining balance does not meet our order minimum, you may carry the credits over into a subsequent subscription, or donate them to Ethos Farm Project.